Privacy Policy

Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact our support team, we may collect the following information:

• Name, email address, phone number, and billing/shipping addresses
• Payment information (processed securely through our payment providers — we do not store full card details)
• Account credentials and profile preferences
• Communications you send to us, including support inquiries and product reviews
• Responses to surveys, quizzes (such as the Mood Finder), or promotional campaigns

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device type, browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site
• Cookie identifiers and similar tracking technologies

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and payment
• Managing your account, wishlist, Mood Profile, and order history
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to your inquiries
• Personalizing your shopping experience and product recommendations
• Sending marketing communications (only with your consent — you can opt out at any time)
• Analyzing website performance and improving our products and services
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations and enforcing our terms of service

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service providers who help us operate our business (payment processors, shipping carriers, email platforms, analytics services)
• Shopify, which powers our online store and processes transactions on our behalf
• Law enforcement or government agencies when required by law or to protect our legal rights
• Professional advisors such as lawyers and accountants, as necessary
• A successor entity in the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to handle your information securely and only for the purposes we specify.

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies

Required for core functionality such as shopping cart, checkout, and account authentication. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our site so we can improve the experience. We use legal-focused analytics tools that respect your data.

Marketing Cookies

Used with your consent to deliver relevant advertisements and measure campaign effectiveness. You can manage your preferences through your browser settings or our cookie banner.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect your ability to use some features of our site.

We take the security of your information seriously and implement industry-standard measures to protect it:

• All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Payment transactions are processed through PCI-DSS compliant payment providers
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• We conduct regular security reviews and monitoring of our systems
• Account passwords are stored using secure one-way hashing algorithms

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and keep your account credentials confidential.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Account information is retained for the lifetime of your account and deleted upon request
• Order records are kept for a minimum of 7 years to comply with tax and legal obligations
• Marketing preferences are retained until you withdraw consent or unsubscribe
• Analytics data is aggregated and anonymized after 26 months
• Support correspondence is retained for up to 3 years after resolution

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we update or correct inaccurate information
• Deletion — Request that we delete your personal information (subject to legal retention requirements)
• Portability — Request a machine-readable copy of your data
• Opt-out — Unsubscribe from marketing communications at any time
• Restriction — Request that we limit how we process your data in certain circumstances
• Objection — Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@moodlighting.com. We will respond to your request within 30 days.

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please reach out:

• Email: privacy@moodlighting.com
• General support: support@moodlighting.com
• Phone: (555) 123-4567, Monday–Friday, 9am–6pm EST

You may also reach us through our Contact page.