Returns & Exchanges

Hassle-Free Returns

Not completely in love? We make it easy to return or exchange any Mood piece within 30 days — no questions asked.

30-Day Window

Full 30 days from delivery to start a return

Easy Exchanges

Swap for a different piece at no extra cost

Full Refunds

Original payment method, no restocking fees

Return Eligibility

Most items are eligible for return or exchange. To qualify, your item must meet the following conditions:

Condition	Eligible
Unused, in original packaging	Yes
Within 30 days of delivery	Yes
Installed or hardwired fixtures	No
Custom or made-to-order pieces	No
Items marked final sale	No

Damaged or defective items are always eligible regardless of the above — see below for details.

How It Works

Start Your Return

Receive Your Label

We'll email a prepaid shipping label — just print it and attach it to the original box.

Ship It Back

Drop off at any carrier location. You'll get tracking confirmation automatically.

Refund Processed

Once we receive and inspect your item, your refund is issued within 3–5 business days.

Refunds

Refunds are issued to your original payment method within 3–5 business days after we receive the item. Your bank may take an additional 5–10 days to post the credit.

Exchanges

Want a different size, style, or finish? We'll ship the new piece as soon as your return is on its way back — no need to wait.

Damaged or Defective

Arrived broken or not working? Contact us within 7 days with a photo and we'll send a free replacement or full refund immediately — no return needed.

Common Questions

No. We provide a prepaid return label for all eligible returns within the United States. International return shipping costs are the customer's responsibility.

Yes. Gift recipients can initiate a return for store credit. Contact us with the order number and we'll walk you through it.

We recommend using the original box when possible, but any sturdy box with adequate padding will work. Make sure the fixture is well protected to avoid damage in transit.

From drop-off to refund, most returns are completed in 7–10 business days. Exchanges typically ship within 1–2 days of us receiving your return.

Yes, unless it was marked as final sale at the time of purchase. Discounted items follow the same 30-day return policy.

Installed or hardwired fixtures cannot be returned for hygiene and safety reasons. If the item is defective, please contact us and we'll help resolve the issue.

Need to Start a Return?

Our team responds within 24 hours.

Contact Support